Last updated: February 19, 2026
1. Service Nature (Ecommerce Sales, Remote Guidance & Limited Onsite Service)
We provide ecommerce sales of printers and printer accessories, along with setup assistance and service support for printers and related devices. Support may be provided remotely, and onsite service is available only in limited service areas. Many service sessions involve time-based work, diagnostics, or guided steps performed during the call, remote session, or onsite visit (where available).
2. When You May Be Eligible for a Refund
You may be eligible for a full or partial refund in the following situations:
- Duplicate payment was made for the same order or service.
- You were charged incorrectly due to a billing error.
- You canceled before the product was shipped and before any service work started.
- The product was not delivered due to an internal issue on our side.
- The product is received defective, damaged in transit, or materially different from the order (reported within the applicable return window).
- We were unable to provide the booked service due to a verified limitation on our side.
3. When Refunds Are Not Typically Available
Refunds are generally not provided in these situations:
- Service time has already been delivered (inspection, setup assistance, guided steps, remote session time, or onsite visit), even if the issue is not fully resolved.
- The issue is caused by hardware failure after delivery, physical damage, improper handling, depleted consumables, third-party restrictions, or conditions outside our control.
- You decline required steps necessary to complete setup or service.
- The device, network, or software environment prevents successful setup or operation (e.g., ISP/router limitations, admin restrictions, antivirus/firewall blocking, outdated OS, or unsupported printer model).
- Products that have been opened, used, physically damaged, altered, or are missing original packaging/accessories (unless defective on arrival and reported within the return period).
- Orders placed with incorrect details provided by the customer (wrong model selection, incompatible product choice, or incorrect shipping address).
- Your request involves unsupported or unlawful activities.
4. Partial Refunds (If Applicable)
In some cases, we may provide a partial refund if:
- A portion of the service was not delivered,
- The returned product shows signs of handling beyond normal inspection, or
- You were charged for a product or service level you did not receive.
- Any partial refund determination is at our discretion after reviewing order details, product condition, and service records.
5. Cancellation Policy
If you wish to cancel a service booking or order:
- Please contact us as soon as possible.
- If you cancel before shipment and before service begins, you may qualify for a full refund (subject to Section 2).
- If the order has shipped, cancellation may not be possible; you may need to follow the return process after delivery.
- If the service has started or an onsite visit has been dispatched, charges may apply for time and travel already incurred.
6. How to Request a Refund
To request a refund, contact us with:
- Your full name
- Phone number used for order/service
- Order number or service date/time
- Payment reference/receipt (if available)
- A brief description of the issue
- Photos/videos (required for damaged or defective product claims)
6.1. Refund Request Contact:
- Email: help@quickprintercare.online
7. Refund Processing Time
If approved, refunds are typically issued to the original payment method after the returned product (if applicable) is received and inspected. Processing times depend on your bank or card provider.
8. Chargebacks
If you have a concern, please contact us first so we can help resolve it quickly. Unnecessary chargebacks may delay resolution and can result in service or ordering restrictions.
9. Policy Updates
We may update this Refund Policy from time to time. The “Last updated” date will reflect the latest revision.