Refund Policy

Refund Policy

Last Updated: August 8, 2026

1. Overview

QuickPrinterCare is a brand owned and operated by AppTechie Global LLC. QuickPrinterCare offers printers, printing supplies, accessories, and related products, along with printer care, guidance, and assistance services. This Refund & Cancellation Policy explains the conditions under which an order or service may be cancelled, returned, or eligible for a full or partial refund.

By purchasing a product or requesting a service through QuickPrinterCare, you agree to the terms of this policy.

2. Refund Eligibility

You may be eligible for a full or partial refund in circumstances including:

• A duplicate payment for the same order or service;
• An incorrect charge resulting from a billing error;
• An eligible order cancelled before shipment;
• A service cancelled before any work has commenced;
• A product that was not delivered due to an issue within our responsibility;
• A product received damaged, defective, or materially different from the item ordered, provided the issue is reported within the applicable return period; or
• A booked service that we are unable to provide due to a verified limitation on our side.

Refund eligibility is subject to the circumstances of the transaction, product condition, service status, applicable policies, and applicable law.

3. Product Returns and Refunds

Products eligible for return should generally be returned in their original condition with applicable packaging, accessories, manuals, and other included items.

A return or refund may be limited or unavailable where:

• The product has been used, damaged, altered, or improperly handled after delivery;
• Original packaging, accessories, or included items are missing;
• The wrong or incompatible product was ordered based on information provided by the customer;
• Damage resulted from misuse, improper handling, or circumstances occurring after delivery; or
• The product is otherwise excluded from return under the terms disclosed at the time of purchase.

These limitations do not affect rights or remedies that cannot be excluded under applicable law.

For products reported as damaged, defective, or incorrect, we may request photographs, videos, serial numbers, packaging details, or other reasonable information to review the claim.

4. Service Refunds

Printer care and assistance services may involve time-based work, diagnostics, guided assistance, remote sessions, or on-site visits where available.

Refunds may not generally be available for portions of a service that have already been delivered or completed, even where the customer's underlying printer issue cannot be fully resolved.

Refund eligibility may also be affected where:

• The issue results from hardware failure, physical damage, depleted supplies, manufacturer restrictions, or other circumstances outside our reasonable control;
• The customer does not provide information, access, or cooperation reasonably required to perform the service;
• Device, network, operating environment, security settings, or compatibility limitations prevent completion of the requested service; or
• The requested activity is unsupported, prohibited, or unlawful.

Nothing in this section limits any refund right available under applicable law.

5. Cancellation Policy

We understand that plans and purchasing needs may change. Customers should contact us as soon as possible if they wish to cancel an order or service request.

5.1 Product Order Cancellation

An order may generally be eligible for cancellation if the request is received before the order has been processed for shipment.

If an eligible order is successfully cancelled before shipment, any amount paid for the cancelled order will be refunded to the original payment method, subject to applicable processing requirements.

Once an order has entered the shipping or fulfillment process, we may be unable to cancel it.

5.2 Cancellation After Shipment

If an order has already been shipped, cancellation may no longer be available. After receiving the product, you may request a return in accordance with the applicable return conditions described in this policy.

Refusing delivery does not automatically guarantee a refund and may be subject to applicable shipping, return, or carrier conditions.

5.3 Service Cancellation

A service request may generally be cancelled before the scheduled work has commenced.

If a service is cancelled before any work has begun, it may qualify for a full refund, subject to any terms disclosed at the time of booking.

If work has already commenced, or time or resources have already been reasonably committed to the requested service, the completed portion may be non-refundable and any remaining eligible amount may be considered for a partial refund.

5.4 On-Site Service Cancellation

Where an on-site service is available, customers should cancel as early as reasonably possible.

If personnel have already been dispatched or an on-site visit has commenced, reasonable charges associated with time, travel, or services already provided may apply where disclosed and permitted by applicable law.

6. Partial Refunds

Where appropriate, a partial refund may be considered if:

• Only part of a paid service was delivered;
• A customer was charged for a product or level of service that was not provided;
• A returned product shows handling or use beyond what is reasonably necessary to inspect it; or
• Other circumstances reasonably justify a partial refund.

Any partial refund will be determined based on the individual circumstances, product condition, order information, service records, and applicable law.

7. How to Request a Refund or Cancellation

To request a refund, return, or cancellation, please provide:

• Your full name;
• Order number or relevant service information;
• Email address or phone number associated with the transaction;
• Payment reference or receipt, if available;
• A brief explanation of your request; and
• Photographs or videos where reasonably required for damaged, defective, or incorrect product claims.

Contact

Email: help@quickprintercare.online

Submitting a request does not automatically guarantee approval. Each eligible request will be reviewed based on the applicable circumstances and this policy.

8. Refund Processing

Approved refunds will generally be issued to the original payment method used for the transaction.

Where a product return is required, the refund may be processed after the returned item has been received and reviewed.

Once a refund has been issued, the time required for the amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

9. Shipping Delays and Unavailable Products

If we are unable to ship an order within the applicable promised timeframe, we will address the delay, cancellation, and refund options in accordance with applicable law and our Shipping Policy.

Customers will not be required to accept an indefinite shipping delay where applicable law provides a right to cancel and receive a refund.

10. Payment Disputes and Chargebacks

If you believe there is an issue with a transaction, we encourage you to contact us first so that we can review the matter and attempt to resolve it promptly.

Nothing in this policy limits any right you may have to dispute an eligible transaction with your bank, card issuer, payment provider, or other appropriate party under applicable law.

We reserve the right to provide relevant transaction, order, delivery, and service records when responding to a payment dispute or chargeback.

11. Policy Updates

We may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

When changes are made, the “Last Updated” date at the top of this page will be revised accordingly.